Virtual Switch provides free training for all Platform Partners.
This intensive training will focus on giving you the fundamentals
of running your own switch and how to position your products
strategically in the marketplace. We will extend to you
our years of experience and special skills in running
a prepaid platform.
STRATEGY OF PLATFORM OPERATIONS
DESIGNING & BUILDING RATE DECKS
DECREMENT OPTIONS
ACTIVATIONS & DEACTIVATIONS
CUSTOMER SERVICE
NOC ESCALATION
MANAGEMENT & PROFITABILITY TOOLS AND REPORTS
>> Virtual
Switch Training Outline
I. SETUP
a. URL
b. Login/Password
II. SWITCH MAIN
MENU
a. Support i.
Call Details - CDR (Call Detail Record) ii.
Customer Service - View CDR and apply Recharges
b. Pins i. Pin Edit/Update
- Add ANI and make changes for one pin at a time
c. Rating i. Rate Plan Config
- Setup for fees and Maintenance fee ii.
Retail Rating - Build rate tables and add fees. iii.
Distributor Rating - see an average of cost per region
d. Reports i. Maintenance
Fee Report ii. Pin Balance
Summary iii. Pin Liability
iv. Pin Recharges v.
Pin Usage Detail vi. Profitability
Report
III. REQUESTS
a. New Program Setup
b. Batch Activation / Batch Deactivation
c. Batch Modification
d. DNIS Modification, Including AOS & Custom Prompts
e. Program Import / DNIS Resporg
f. Local Access Setup
g. International Access - G269 / ITFS Set-up
h. POSA / Recharge Setup
i. Custom Domain Setup
j. Customer Service Setup
k. VSO Tandem Carrier Setup
IV. MASTER DISTRIBUTOR
a. Master Distributor Account
i. Master Distributor Rating
ii. Distributor Rating iii.
Setting Up Sub-Accounts iv.
Customer Hierarchy
V. EXTRAS
a. Escalation Information Sheet
b. Summary: Virtual Switch Customer Invoice
